Privacy Policy
How Prestige Dental Care collects, uses and protects your personal data, in line with Malaysia's Personal Data Protection Act 2010.
Last updated: 23 October 2026
Who we are
This website is operated by Prestige Dental Care Sdn. Bhd. (1029313-A), which runs two clinics in Puchong:
- Prestige Smile Bright, Bandar Puteri: 34G, Jalan Puteri 1/5, Bandar Puteri, 47100 Puchong, Selangor. Tel: 03-8060 3389.
- Prestige Specialist Dental Clinic, SetiaWalk: C8-03, SetiaWalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor. Tel: 03-8600 8613.
In this policy, "we", "us" and "our" mean Prestige Dental Care Sdn. Bhd.
The personal data we collect
- Contact details you give us through this website, WhatsApp, phone or at the clinic: your name, phone number, email address and preferred appointment times.
- Information about your concern that you choose to share before your visit, such as symptoms or previous treatment.
- Health information collected at the clinic: your medical and dental history, examination notes, X-rays, scans, clinical photographs and treatment records. Under the Act this is sensitive personal data, and we process it only with your explicit consent or where the law allows.
- Billing details such as invoices, payment records and insurance or company panel information.
- Website usage data such as pages visited and the device and browser used, collected through cookies (see below).
Why we use it
- To reply to your enquiry and arrange, confirm or change appointments.
- To assess, plan and provide your dental treatment, and to follow up on your care.
- To issue invoices, receipts and documents for insurance, panel or other claims you request.
- To keep clinical records as required by Malaysian healthcare law.
- To understand how our website is used so we can improve it.
We do not sell your personal data. We will only send you reminders or clinic updates if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We share your personal data only where needed to care for you or where the law requires it:
- Dentists and specialists within our practice, and outside specialists, hospitals or dental laboratories involved in your treatment.
- Insurers, panel companies or employers, when you ask us to support a claim.
- Service providers who help us run the clinic and this website (for example, messaging, hosting and appointment tools), under confidentiality obligations.
- Government authorities or regulators, when we are legally required to.
Cookies and website analytics
This website may use cookies and similar tools, including Google Analytics, to measure visits and which buttons are clicked (for example, WhatsApp or call buttons). This data is used in summary form to improve the website. You can block or delete cookies in your browser settings. The website still works without them.
How long we keep it
Enquiries that do not lead to an appointment are deleted when no longer needed. Clinical records are kept for the period required by Malaysian healthcare law and professional guidelines, then securely destroyed.
How we protect it
We limit access to staff who need it, use password-protected systems, and keep paper records in secured areas. If a data breach is likely to cause you significant harm, we will notify you and the authorities as the law requires.
Your rights
You may ask to:
- access the personal data we hold about you, and receive a copy;
- correct data that is inaccurate, incomplete or out of date;
- withdraw your consent, or limit how we use your data (this may affect our ability to treat you);
- have your data sent to another provider, where the law allows.
We may charge a fee permitted by law for copies of records, and we will reply within the time the law sets.
Is giving us your data compulsory?
Your contact details and health history are needed for us to book and treat you safely. If you do not provide them, we may not be able to offer treatment.
Contact us about your data
For questions, requests or complaints about your personal data, please email dental3389@gmail.com, call our Bandar Puteri front desk at 03-8060 3389, or write to the Data Protection Officer, Prestige Dental Care Sdn. Bhd., 34G, Jalan Puteri 1/5, Bandar Puteri, 47100 Puchong, Selangor.
Language
This policy is available in English and Bahasa Malaysia. If there is any difference between the two versions, the English version applies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.